FAQ
Are your finishes and shades customizable?
We offer a bespoke service for select products. Please write to us at info@thetantag.com with your request and we’ll be happy to assist.
How long will it take to receive my order?
Since each piece is made to order, please allow 15 days for crafting and dispatch. Delivery timelines may vary by location, and tracking details will be shared upon dispatch.
How can I track my order?
Once your order is shipped, we’ll email you the tracking details so you can monitor the delivery progress in real time.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Do you offer gift wrapping or personalized messages?
Yes! You can choose our luxury gift packaging at checkout and add a personalized note for the recipient — perfect for special occasions.
Can I add initials or monograms to a product?
Select items are eligible for personalization. Please contact our team at info@thetantag.com to explore options.